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Data Centre Technician

Job Ref: MB727 - 12/12


£32,000 + Shift Allowance



Position Overview:

The role of Data Centre Technician is to provide assistance to the Data Centre Supervisor, in building and maintaining infrastructure to support our customers. They will be responsible for the resolution of hardware issues, deployment of new systems, reinstallation of systems as needed, as well as ad-hoc support requests, including liaising with co-location customers. In addition to the above they will be responsible for helping the Inventory Controller manage stock within the Data Centre, including but not limited to, fault reporting, logging RMA cases with suppliers and general housekeeping.


• As a Data Centre Technician key responsibilities include:

• Install and maintain servers as our customers grow;

• Respond, action and resolve requests / faults logged both internally and externally;

• Racking of switches, routers and network hardware;

• Troubleshooting hardware;

• Carrying out scheduled and impromptu remote hands requests;

• Active monitoring of all servers;

• Data Centre reporting (power, fault lights, etc.);

• Work with the Deployment Team in configuring customer solutions;

• Work with the Engineering Team in testing new Operating Systems and hardware;

• General housekeeping to maintain a clean and tidy environment;

• Escalation of faults and issues to various internal teams, dependant on the type of fault/issue;

• Work closely with 3rd party service providers;

• Travel between various Data Centres, both nationally and internationally (as and when required);

• Be a point of contact for customers and assist with escorting and resolving issues related to their co-location environment;

• Inclusion in the on call rota, where applicable. Experience, Skills and Qualifications: Essential

• Ability to work both independently with little supervision as well as in a team environment;

• Experience in troubleshooting and installing operating systems, networking and software;

• A general understanding of networking;

• Working in an customer focused environment;

• Familiarity with all computer systems;

• Excellent technical skills;

• Ability to learn quickly and address issues as they arise during normal working hours or when on call;

• Working in line with Best Practice in complex environments and within tight time constraints

• Management of effective and timely problem resolution.


• Initial understanding of customers systems and response times based upon information held for each customer;

• Ability to adapt and influence in a rapidly changing environment;

• Excellent written and verbal communication skills;

• Ability to develop and build relationships.


• Educated to degree level or equivalent (preferably in an IT or related subject) or relevant work experience;


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