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Technical Support Specialist

Job Ref: MB746 08/02

Permanent

£30,000

Berkshire

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Our client is looking for an experienced Technical Support Specialist, based in Bracknell who is willing to undertake the following travel within the UK and Europe.

• Availability to travel within UK on a continuous basis

• This includes:

• -Project support with overnight stay in a Hotel Mon-Sun (usually 4-8 weeks).

• -Annual or Quarterly Maintenance\Upgrade work travelling to locations on a daily basis or with Hotel stay.

• Availability to travel outside the UK occasionally

• -Travelling to EU Countries such as Paris\ Brussels / Portugal.

• Expenses are fully covered and extended to Hotel\ Wi-Fi\ Food whilst away.

QUALIFICATIONS/EXPERIENCE

Essential

Software skills

• 5 years+ experience working in a Technical Support Environment.

• Experience working with Windows 7,8,10 or Win 7/Server 2012,2016 Operating Systems, able to undertake windows diagnostics and troubleshoot errors.

• Able to take and deploy backup images

• Experience of software product support and with complex troubleshooting skills an advantage.

• Good MS Office skills, including Word and Excel

 Hardware skills

• Willing to be ‘hands on’ and with experience of diagnosing hardware faults.

• Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment.

• Woking knowledge of AC,DC voltage\current and hand held testers.

• Ability to terminate power and network cables is an advantage.

• Must be clearable to UK Government Security Clearance (SC) level.

• Eligible to work in the UK, full driving license and geographically mobile.

• Must be comfortable operating independently within customer environment and leading a team.

• Have a passion for excellence.

Desirable

• Relevant experience of working in Airports, Security or similar environments.

• UK Governement SC Clearance.

KEY RESPONSIBILITIES

• Installation,testing and configuration of new systems.

• Routine system maintenance to ensure system is in correct working order and applying software fixes and updates.

• Identifying faults both remotely and at sites.

• Responding to incidents and performing break/fix activities when errors and faults occur.

• Liaising with customer on site and remotely and proactively communicating with UK and Head Office Team, escalating issues and identifying areas where service can be improved.

• Providing on site early life support and training users of the system.

• Analysis of system performance.

• Responsible for compliance with company policies including Health and Safety, Vehicle use, Expenses etc.

INTERPERSONAL SKILLS

• Ability to work under stress with clear problem solving.

• Must be comfortable operating alone within customer environment and working within a small team.

• Must have excellent time management and organisational skills, able to communicate well to customers and be comfortable liaising with other colleagues overseas.

• Well presented.

• Experience of working within an international culture and in an ITIL service environment an advantage.

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